When shipping important media to TechFusion always assume the worst will happen. For example, ship your package with the belief that a carrier may drop it. Taking this precaution (with others described below) has resulted in no shipping issues to TechFusion in over 20 years.

1. The damaged media should be wrapped in anti-static bubble wrap, anti-static foam or an anti-static bag. The box should allow for no movement and the media should be secure.
2. Ship multiple drives in separate boxes.
3. Consider getting insurance on any hardware that has significant value.
4. Write your name, address, phone number and e-mail address on a piece of paper and tape it to the drive. Do not write this information while paper is already taped to the drive.
5. Make sure the package is addressed to TechFusion 20 Concord Lane, Cambridge MA 02138 and request a signature return receipt.
6. Fill out our Shipping Form and include it inside the package.
7. Techfusion cannot be responsible for drives, accessories, or items that do not follow the exact shipping instructions written above.

After we receive your information we will call you for verbal recap of the history that led to your drive’s failure. After that your drive will be on the road towards recovery.